Banking and Financial Services

Delight your customers, leverage your partner ecosystem and comply with regulations — all at a low cost-to-income ratio

In the “experience economy,” where consumers expect hyper-personalization of products and services and ubiquitous access to them, you can no longer wait for customers to come to you. Instead, you must proactively engage with connected consumers — across every physical and virtual channel — to offer customized banking, insurance and other services that are tailored for their current life situations. If you don’t act quickly to create a delightful customer experience, a competitor certainly will.

Achieving this shift to customer-centric operations at a low cost-to-income ratio will require an innovative and holistic approach to engaging with the financial services ecosystem. This will include leveraging your own existing services in new digital apps and omni-channel services; improving financial integrations; creating or strengthening security and audit trails to ensure regulatory compliance; and teaming with partners to expand business models and revenue opportunities.

Let’s get started.
If you need to... So your company can... Axway can help.
Develop or expand your digitalization strategy
  • Innovate quickly by creating digital “mash ups” of existing services (loan, policy proposal, payment, etc.)
  • Provide a seamless and secure customer experience across mobile, online, call center, ATM and in-branch interactions
  • Engage with your partner ecosystem to aggregate digital services, open distribution channels or share information (e.g. PSD2)
  • Monetize data and monitor SLAs in real time using powerful analytics
Simplify and improve financial messaging and payment integration
  • Offer a consistent “one-stop shop” to manage a variety of corporate-to-bank or bank-to-bank financial channels and formats
  • Seamlessly handle new payment services (such as initiation) from bank-to-bank, bank-to-person, corporate-to-bank and person-to-person
  • Provide real-time insight into critical financial messaging processes (including immediate payments) and empower business staff to anticipate operational issues
Comply with new accounting standards while automating processes and cutting operational costs
  • Implement IFRS, US GAAP and other accounting rules now and in the future
  • Integrate source systems to general ledgers and other reporting systems, and align and reconcile financial accounting/reporting processes with regulatory requirements and risk management systems
  • Efficiently re-engineer and scale accounting integration processes and systems to support large increases in accounting flows
  • Enable Finance and IT teams to manage accounting methods and rules and proactively mitigate accounting process risks
Use analytics to improve payments processing
  • Meet customer demand for fast digital payments
  • Automatically identify unusual processing issues and predict the risk of missing cut-off times
  • Empower payment operations staff to take corrective actions before the business and customers are impacted
  • Avoid penalties and interest claims

Ready to drive innovation, efficiency and compliance in the digital economy?