ISO 9001 Global Quality Standard
ISO 9001:2015 outlines a process-oriented approach to documenting and reviewing the structure, responsibilities, and procedures required to achieve effective quality management within an organization.
Specific sections of the standard contain information on topics such as:
- Requirements for a quality management system, including documentation of a quality manual, document control, and determining process interactions
- Responsibilities of management
- Management of resources, including human resources and an organization’s work environment
- Service development, including the steps from design to delivery
- Customer satisfaction
- Measurement, analysis, and improvement of the QMS through activities like internal audits and corrective and preventive actions
The key to the ongoing certification under this standard is establishing, maintaining, and improving the organizational structure, responsibilities, procedures, processes, and resources in a manner where Axway products and services consistently satisfy ISO 9001 quality requirements.
FAQ
The covered Axway services that are in scope for the ISO 9001 certification are
- Customer Support Services
- Professional Services and Training
- Cloud Managed Services
If you would like to learn more about using these services and/or have interest in other services, please contact us.
ISO 27001 Security Management Controls
ISO 27001:2022 is a security management standard that specifies security management best practices and comprehensive security controls following the ISO 27002 best practice guidance. The basis of this certification is the development and implementation of a rigorous security program, which includes the development and implementation of an Information Security Management System (ISMS) which defines how Axway perpetually manages security in a holistic, comprehensive manner. This widely recognized international security standard specifies that Axway do the following:
- We systematically evaluate our information security risks, considering the impact of threats and vulnerabilities.
- We design and implement a comprehensive suite of information security controls and other forms of risk management to address customer and architecture security risks.
- We have an overarching management process to ensure that the information security controls meet our needs on an ongoing basis.
Axway has certification for compliance with ISO 27001 for our Cloud Managed Services and our Technical Customer Support Services. This certification is performed by independent third-party auditors. Our compliance with this internationally recognized standard and code of practice is evidence of our commitment to information security at every level of our organization, and that the Axway security program is in accordance with industry leading best practices.
FAQ
The following Enterprise Cloud Managed Services and Technical Customer Support Services teams have been certified:
- Phoenix, USA
- Paris, France
- Berlin, Germany (Cloud Managed Services only)
- Sofia, Bulgaria
- Bucharest, Romania
Axway System and Organization Controls (SOC) Reports are independent third-party examination reports that demonstrate how Axway achieves key compliance controls and objectives. The purpose of these reports is to help you and your auditors understand the Axway controls established to support operations and compliance.
FAQ
The following services have been audited:
- Cloud Managed Services
- SaaS Services
SOC 3 reports are publicly available and do not require an NDA.
SOC 2 reports include Axway confidential information and require an NDA.
Axway maintains a SOC 3 Report that may be downloaded here:
- Axway SOC 3 Report for Axway (MCS) - 2022 Type 2 SOC 3 - Report
- Axway SOC 3 Report for Axway (SaaS) - 2022 Type 2 SOC 3 - Report
Axway maintains one SOC 2 Report:
- Axway SOC 2 Report for Axway (CMS) and SaaS - Type 2 SOC 2 - Report
Send a request to your Axway CSO representative for the report if needed. Ensure that you, the customer, has a current signed NDA with Axway.