The Axway Blog
News, trends and insights on customer experience networks.
Fully entrenched in the notion of "digital business" and within the specific tenet of "digital business" that holds customer experience as the competitive battleground there is a rapid shift in focus from internally focused systems and initiatives to externally focused initiatives to support new products, new services and new experiences.
The very role of the CIO is shifting accordingly. The...
Visibility is within MFT DNA
A key feature of any MFT solution is visibility. Organizations continue to invest in improved visibility solutions for their MFT. These investments include scaling the visibility solution to meet growing needs, ease of use and in self-service. Allowing business users to self serve their needs regarding file transfer status has been a popular project to...
The demands of Hybrid Integration are great. Digital imperatives and cloud adoption demand more and more on integration technologies. Rapid adoption of mobile, microservices and the API-ification of everything have demanded more and more on integration technologies. The expanding nature and role of the ecosystem, from strict buyer/supplier/service provider relationships to that of co-creators have expanded demands on integration and finally, consumers of integration have expanded from being...
This year, conversations at Sibos were dominated by the changes brought by the digital revolution, AI, the acceleration of real-time payments, and cybersecurity. Here’s a quick report of what I see as the key takeaways from Toronto:
Banks are gaining a greater sense of control around Fintech, learning to adapt to the disruption rather than fear it. SIBOS plenary guest speaker Dave McKay, CEO at Royal Bank of Canada (RBC), explained this...
Fresh off this year's Gartner Application Strategies and Solutions Summit I remain passionate about our customers realizing real tangible business results with AMPLIFY and by implementing Customer Experience Networks for value based digital transformation. The conference carried strong tracks on app strategy, innovation and customer experience. The theme of the conference if I were to sum it up was "yes". Yes...
Delayed or incomplete orders affect business revenues in tangible ways, and can incur high penalties. Ensuring perfect order fulfillment requires End to End Visibility of Supply Chain, which is difficult given the complexity of business operations today. The solution should provide monitoring across organization silos and third parties, as well predictive analytics. Failing to provide perfect order fulfillment...
Once upon a time it was enough to have a great product and the right price tag. Correction – once upon a time it was enough to have an OK product and a price tag that consumers today would quite frankly choke on. When demand exceeded supply and customers had neither the freedom of choice nor the ready access to channels where they could voice their opinion as well as hear directly from other consumers, the power was all in the hands of the vendor.
Those days are long gone....
Lean Six Sigma is a business and process continuous improvement and management methodology combining two separate approaches: Lean Thinking and Six Sigma. Both methodologies originated in manufacturing industries, and came to prominence in the mid to late 1990s. Over the last 15 years both methodologies, individually and in combination, have been successfully extended to and adapted for service and other industries, including banking, insurance, telecommunications, healthcare and the public...
A focus on improving the consumer experience is driving collaboration and co-innovation across the healthcare ecosystem
Digital transformation in healthcare cannot be avoided. It’s happening now, and it’s impacting organizations across the healthcare ecosystem. From boosting productivity and operational efficiency, to innovating with new business models, healthcare services organizations are investing in digital initiatives that deliver better outcomes...
Get on Board!
Some don't get it. What is this term a customer experience network? Others, using the term or not, clearly do get it and have implemented or use a customer experience network and are reaping the benefits. In fact according to IDCs research 68% of those using a customer experience network have increased their revenue streams from digital initiatives and this is significantly higher than for non-adopters.
The premise is simple;
Majority are adopting Content Collaboration Platforms
Gartner has stated in its recent Magic Quadrant for Content Collaboration Platforms (read the full report here) that 80% of large and midsize organizations in mature regions will have deployed one or more content collaboration platform (CCP) products. Gartner defines CCP as a range of content-centric platforms enabling secure file...
Co-Author of this post: Said Debbagh, Product Marketing Director, Axway
Speed of the digital economy and customer expectations
In the past few years, the digital economy has increased the speed of transactions and changed the expectations of consumers. Those consumer expectations are being shaped by their experiences with other digital businesses — the Amazon Prime Now service will deliver goods to your home in hours, while Netflix provides access to thousands...
We are excited to be in Toronto this week exhibiting at Sibos 2017. Sibos is the leading financial services event which brings together banking and financial markets business and thought leaders. This year the hot topics include cybersecurity, artificial intelligence and the impact of recent regulatory and geopolitical shifts on the banking ecosystem. PSD2, a major regulatory shift, has opened the door for new opportunities in banking, specifically by extending the banking processes with...
In an effort to crack down on illegal use of controlled substances, the U.S. Drug Enforcement Administration (DEA) maintains strict regulations governing pharmaceutical supply chain transactions for regulated drugs. Each time a pharmacy orders a controlled substance, such as oxycodone, from a distributor, or when a distributor orders oxycodone from the manufacturer, a costly, time-consuming and often paper-based process is triggered.
But, just like we have seen across a variety of...
Cloud computing paves the way for shadow IT
Shadow IT is described as IT solutions used within a company without organizational approval. It’s the IT activity that takes place in the shadows without the usual security and control requirements on data placed under the responsibility of the company.
Shadow IT predates the cloud when many employees downloaded and installed their own software to achieve tasks. Since cloud solutions come with an easy-to-consume (...
In the Age of the Customer, providing a top-notch customer experience will increasingly be seen as table stakes, as more and more companies launch digital transformation initiatives driven primarily by customer experience. Gartner predicted that by 2018, more than 50% of organizations will redirect their investments to customer experience innovations¹.
And yet despite the clear indication that to keep your customers loyal, you need to invest in the experience, many, if not most,...
According to the latest International Air Transport Association (IATA) figures, commercial airlines posted their strongest financial performance ever in 2016 — reporting $35.6 billion in net profit, just a bit above 2015 results but nearly double those of 2014. For the third consecutive year (and only the third year in airline industry history), carriers reported a positive return on invested capital. Even Warren Buffet has recently invested billions of dollars in Airline companies....
GDPR is an important regulation but as I have stated in earlier posts, even if the EU is encouraging compliance, there are no norms, certifications or best practices available to direct you, at least for now. One of the most commonly asked questions is: where do I start? Here are 7 things to consider.
1. Is this information related to GDPR or not?
The first thing to consider is this new regulation is quite restrictive, it only addresses personal data. Therefore...
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