Secure Client for Federal Reserve Bank Services

Contact Us

This site has been designed so that you will have quick and easy access to Axway Secure Client software and Technical Support. Axway Secure Client provides the capability to transfer files over private networks or the internet. Once you provide your contact information, it will be shared with the sales team to speed up the purchase process.

Note: If you are an existing Axway customer and have a valid support contract, purchasing the Secure Client is not needed. Please log in to the Axway Customer Support Portal to download Secure Client 6.4 Service Pack 6 (SP6).

Order Assistance Customer Support Portal

Axway Secure Client licensing and set-up materials

Our special offer for Federal Reserve Bank customers combines both a software subscription and an entitlement to email-based support.

Support

Subscriptions include email-based support. However, this covers only operational issues and product defects. Installation issues are not covered under support packages. A Quick Start package is required for any installation issues. The subscription offer is giving you the access to Axway's World Class Support Team, via email, during the duration of your subscription.

Documentation

Technical documentation for Secure Client is included with the product purchase below. The Federal Reserve Bank documentation (Quick Start Guide) that is included in your package is intended for Check 21-enabled services. For specific configuration settings related to all other Federal Reserve Bank Services, please refer to the FedLine Command® documentation provided to the EUAC (End User Authorization Contact) at your institution.

Pricing

Axway Secure Client 6.4 SP6 for Windows x86-32 - Starting at $996/year for three-year subscription engagement.

Axway Secure Client 6.4 SP6 for Linux (Redhat_SUSE) - Starting at $996/year for three-year subscription engagement.

Axway Quick Start Package

For assistance installing Axway Secure Client 6.4 SP6, a Quick Start Package is available to customers.

Eligibility

Customers requiring assistance with the installation and configuration of Axway Secure Client may purchase a Quick Start package. This optional service entitles you to call Axway Global Support within 90 days of purchase to schedule a web session with an Axway Technical Support Engineer (TSE).

Process

At the arranged time, the TSE will establish a web session with your team and walk through the installation and configuration of Secure Client. The session will conclude with the successful exchange of a test transaction with the Federal Reserve Banks. Communication and coordination with the Federal Reserve Banks is required to validate testing. 

Pricing

Please note: The Quick Start service can also be purchased by existing Axway Secure Client customers who would like help installing a version upgrade.

Axway Quick Start Package - For assistance installing Axway Secure Client 6.4 SP6 $1450.00.

Axway Global Support (24x7)

  • EMEA: +33 1 47 17 24 00
  • North America: +1 480 627 8777
  • APAC: +91 120 40 56 200

Email: support@axway.com