No more file transfer surprises

Workbench can accommodate up to two feeds from existing Axway SecureTransport and Transfer CFT servers, each providing different capability sets.

Event Router – The Event Router is an application used by SecureTransport and Transfer CFT servers to forward events to onward solutions, including Workbench. This feed exposes Workbench to all recorded file transfer events, providing visibility into file transfer movements for tracking and SLA monitoring.

REST API – Connectivity into the REST API endpoints of SecureTransport and Transfer CFT gives Workbench the ability to query the servers for more elaborate information about transfer events, product health, and interaction through action buttons.
 

Workbench has an array of capabilities spanning visibility, observability, and operational management.

Acting as centralized governance and control layer for MFT ecosystems with hundreds of SecureTransport and Transfer CFT servers, Workbench has the following high-level features:

• View the health of all SecureTransport and Transfer CFT servers from a centralized point of control that lets you drill down into the health of individual daemons, services, queues, and resources the server relies on.
• Restart, stop, or start problematic servers, daemons, or services from Workbench, negating credential sprawl common with the need for localized access.
• Track the movement of individual files, end to end, from a central point as they traverse multiple servers.
• Diagnose, course correct, and rectify failed transfers as soon as possible with centralized visibility of errors, error codes, and the logs leading up to the incident.
• Establish automated notification of SLA breaches through email, Microsoft Teams, and ServiceNow tickets using prebuilt notification templates that signal if a file did not arrive at an expected time, in an expected file size, or in the expected quantity.
• Centralize certificate management for all SecureTransport and Transfer CFT servers.
• Implement out-of-the-box dashboarding and reporting centered on parameters such as the number of transfers over a time period, number of failures, and utilization of particular protocols.

Workbench is ideal for organizations with SecureTransport and/or Transfer CFT servers that want to improve MFT operational efficiency through centralized visibility and management.

Workbench offers role-based capabilities for:

• Managerial or C-level leaders - Access high-level statistics and dashboard analytics to ensure the business remains adherent to internal KPIs and SLAs.
• MFT and IT administrators – Ensure optimal health of SecureTransport and Transfer CFT servers by identifying and addressing degraded performance and outages immediately. Centralized operations such as certificate management and tracking file outcomes from a single console saves time and access requirements.
• Business users – Set up SLA notifications for failed or anomalous transfers.
   

Each organization will have its own measurements and metrics for ROI; however, there are some key points to consider when it comes to calculating the return on your MFT investment and determining the value of Workbench:

SLA monitoring for critical file arrivals:

• What is your current response time to late file(s) arrivals?
• What is the business impact of late file arrivals and their downstream effects?
• What SLAs do you advertise to both external trading partners and internal stakeholders, and how are they measured?
• What is the impact of not meeting an SLA? Will you incur any penalties, lose revenue, or damage your customer relationships and brand?
• How much time do operations or IT resources spend tracking down the issues manually?

Configuration drift and monitoring:

• What processes are in place for continuous MFT configuration monitoring?
• What are some of the critical components that need to be monitored to determine any configuration drift (protocols, ciphers, trading partner endpoint details, for example).
• Is configuration drift detection possible without the need for human inspection?

Certificate management:

• What is the current process for managing expired certificates, generating new ones, and importing them into Axway MFT?
• What is the time investment to complete certificate management activities?
• How many people and teams do they involve?
• If a certificate expires due to a missed warning, how does the resulting interruption impact operations?