Immediate Payments: Delivering a flawless customer experience with real-time analytics - 10 am CET
FinTechs, Challenger banks & New FS entrants are raising the bar in customer expectations of service - with no turning back of the clock!
To ensure a great customer experience from immediate payments, you need to take immediate action. The last thing anyone wants is to be trending on Twitter for all the wrong reasons.
Join us and hear how a large APAC bank deployed real-time analytics across their immediate payment estate to meet regulatory SLAs and improve mass market customer experience using Axway Analytics:
- See when the volume of rejected customer payments is unusually high, investigate the problem and resolve it promptly.
- Determine if there is enough liquidity in the scheme to cover current payments, and inject more funds if necessary.
- Notice when response times for payment settlement are increasing, and provide early warning of infrastructure capacity issues prior to alerts from technical monitoring.
Axway’s Analytics for Payments Solution monitors huge volumes of important data that provides real-time insight into the full operation process, transforming traditional business operations into digital operations that can support immediate payment schemes globally, by preventing an impact on revenues and reputational damage that happen when things go wrong.
Confidence from both regulators and customers are now demanded in real time of a bank in managing these payment. Axway helps global banks achieve this.
10:00 am - 11:00 am CET