Success Story: DHL

Axway B2B helps reduce costs and improve trading partner management

  • Headquarters

    Bonn, Germany
  • Industry

  • Challenge

    Connect multiple, changing and disparate IT systems, communications protocols and security preferences to drive more efficient flow of physical goods

  • Solution

  • Results

    • 10% reduction in operational costs
    • Simple solution to deploy and manage
    • 1,000 partners on board by Q3 2004
    • Met demands for scale and fault tolerance

With Axway B2B, DHL was able to harmonize its data flows to such a degree that it accelerated the flow of physical goods, creating a service-level advantage that gave DHL the ability to take on the competition — and win.

A Service-Level Advantage Created By B2B

Growth through acquisitions; tough competition

Servicing cargo support to more than 240 different countries, DHL operates the world’s largest air-express network from three international data centers. As a supply-chain and logistics network, DHL was working with global customers using heterogeneous IT infrastructure and communication systems.

DHL also was bursting with growth in its acquisitions of Danzas, a European-based freight carrier, Deutsche Post Service, the parcel and distribution network, and Seattle-based Airborne Express.

Recognized as a reliable brand in many parts of the world, DHL faced a daunting competitive challenge in the overnight delivery market in the United States. With incumbent stalwarts FedEx and UPS, how could DHL differentiate its service to a sufficient degree in order to win?

The Business Challenge

Turning data into money

The Axway Solution

A smarter approach to B2B with thousands of partners

Given the critical nature of the project from a competitive perspective, the number of business partners with which DHL conducted business on a global scale, and given the staggering volume of transactions on an hourly basis, DHL needed a highly scalable, fault-tolerant, enterprise solution that would be rapidly deployed to its customers.

DHL selected Scottsdale, Ariz.-based Axway, a software provider that had become recognized for its trading partner management capabilities, i.e., taking the complex tasks of connecting multiple, changing, and disparate IT systems, communications protocols, and security preferences and making them simple to deploy and manage across thousands of partners. The enterprise version of Axway’s B2B gateway met DHL’s demands for scale and fault tolerance.

DHL gave customers the ability to exchange, manage, and troubleshoot business transactions in real time, such as air waybill number, reference and purchase order number or item description, under secure and controlled access. Axway’s business activity monitoring (BAM) capabilities provided DHL with notifications and alerts to transactional challenges so that DHL could address them before they became problems.

The Bottom Line

A service-level advantage created by B2B

Cut total cost of ownership using API-enabled apps