On Demand Webinar with Accenture: Industrialize your digital value chain for greater success
The need to improve customer experience is now well understood by large organizations, as customer satisfaction, loyalty, wallet share, and acquisition metrics are considered indicators of business success.
The IT organization is being challenged to implement relevant and engaging customer experience initiatives and the task is one that requires coordination of process and people that comprise the digital business value chain including: middleware teams, security teams, IT architects, API teams, developers, and operation teams.
Join Axway and Accenture's Kevin Kohut to learn more about the key steps to industrialize your digital value chain and the benefits you should expect. Watch this on demand webinar now!
During this Webinar, you will learn:
- the roles of each team within the digital value chain
- the tools to leverage to accelerate delivery and ensure quality
- how to facilitate hand-off between teams to streamline the delivery process
- how to deal with change management
- the impact on customer experience and on your business metrics