Follow-the-Sun Business Support Available Anywhere in the World
Axway Global Support gives you access to highly trained, responsive, and knowledgeable Support Engineers who understand how your data flows — and how to make sure it keeps flowing smoothly throughout your trading ecosystem.
Choose from three levels of Axway Support to meet your needs:
- Business — 8:30am-17:30pm, Monday through Friday, excluding holidays via Web, phone, and email
- Premier — 24 x 7 support via Web, phone, and email
- Mission Critical — Unlimited Web, phone, and email support all day, every day, plus: - an assigned Support Account Manager - a designated Mission Critical Team - regular reporting and conference calls - managerial escalations that help resolve your technical issues quickly - 24/7 support, regardless of severity - an initial assessment of backup/restore procedures, network topology, and diagnostic tool installation assistance - production environment documentation- on-site support (three days a year) - an annual on-site visit
For more information and to find the appropriate support contact for your region and product needs, visit: