Axway Global Support gives you access to highly trained, responsive, and knowledgeable Support Engineers who understand how your data flows — and how to make sure it keeps flowing smoothly throughout your trading ecosystem.
Choose from four levels of Axway Support to meet your needs:
- eSupport — Designed as an "entry level" offering for EndPoint Solutions. eSupport requests are submitted via the Axway Online Support Portal only. Subscribers to this service should take advantage of our online knowledge base, documentation, and discussion forums.
- Premier — 24 x 7 support via Web, phone, and email
- Mission Critical — Unlimited Web, phone, and email support all day, every day, plus: - an assigned Support Account Manager - a designated Mission Critical Team - regular reporting and conference calls - managerial escalations that help resolve your technical issues quickly - 24/7 support, regardless of severity - an initial assessment of backup/restore procedures, network topology, and diagnostic tool installation assistance - production environment documentation- on-site support (three days a year) - an annual on-site visit
For more information and to find the appropriate support contact for your region and product needs, visit: