In any business interaction, data is a living, breathing entity. Whether it supports an order, claims, or payment transaction, represents your products and services, or actually is your product or service, every bit of data supports a business process lifecycle that has a beginning and an end. Gaining more agility and value from your existing IT assets requires contextual and process-based visibility into how it moves throughout your trading community ecosystem — from start to finish.
Axway technology solutions deliver the right information, in the right context, to the right people, at the right time. The result is a superb level of corporate visibility that enables your IT staff, your business managers, and your trading partners to monitor, track, analyze, and manage exceptions to all types of interactions, including:
Event-based monitoring and alerts empower different groups within your community to see what is relevant to them at all times. You can allow customers to track their own orders, suppliers to monitor fulfillment, IT to monitor exceptions, and line of business managers to measure performance against SLAs.
Armed with a wealth of real-time information, community members can work together to reconcile and resolve issues before they negatively impact business relationships. And, by tracking and analyzing interactions and policy violations over time, both IT and business managers can adaptively streamline automated processes and direct human resources where they’re needed most.